At SuBanda Boutique Hotel, we are committed to protecting the privacy and personal data of our guests and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with applicable data protection laws.
We collect personal data for both website operations and hotel management purposes, including:
Website Visitors: Name, email address, phone number, IP address, browser type, and cookies to enhance user experience and manage bookings.
Hotel Guests: Name, address, phone number, email address, payment details, passport or ID information (as required by local law), and preferences for personalized services.
We collect and process your data for the following purposes:
Managing room reservations and bookings.
Facilitating check-ins and check-outs.
Providing personalized guest services.
Communicating special offers or updates (with your consent).
Complying with local legal and regulatory requirements.
Improving website functionality and user experience.
Website Data: Stored for up to 12 months or as required by applicable regulations.
Guest Data: Retained for the duration of your stay and up to 5 years after, unless legal obligations require longer storage. Invoices and payment data may be stored for up to 10 years for tax purposes.
We only share your data with trusted third parties when necessary, such as:
Payment processors to complete transactions (DPO).
Local authorities for regulatory compliance.
Your data will not be sold or shared for marketing purposes without your explicit consent.
We use robust technical and organizational measures to protect your data from unauthorized access, loss, or misuse. This includes encrypted communication, secure data storage, and access control systems.
Our website uses cookies to improve your browsing experience and collect analytics. You can manage or disable cookies through your browser settings.
You have the right to:
Access your personal data.
Request correction or deletion of your data.
Withdraw consent for data processing.
Lodge a complaint with a supervisory authority if you believe your data is mishandled.
We reserve the right to update this Privacy Policy. Changes will be communicated through our website or other appropriate means.
Last Updated: 01.01.2025